Refund policy
Sizing and change of mind
We don't accept returns or exchanges for a change of mind, ordering the wrong size, or not liking the fit. Please check the size chart on each product page before you order. If you're between sizes, email us and we'll help you choose.
What we'll make right
If your order arrives misprinted, damaged or defective, or you received the wrong item or size (different from what you ordered), we'll send you a free replacement or give you a full refund.
Email us at support@foreverchrist.shop within 14 days of delivery and include:
- Your order number
- Clear photos of the problem (for a wrong item or size, include a photo of the size label)
- A short description of what's wrong
We'll get back to you within 2–3 business days. Claims sent after 14 days, or without photos, may not be accepted.
Please don't mail anything back without asking us first
Most issues are solved with photos, so you usually won't need to send anything back. If a return is needed, we'll email you the correct return address and instructions for your specific item. Orders ship from different facilities, so there's no single return address. Items sent back without our approval can't be accepted or refunded.
Lost or delayed packages
If your tracking hasn't updated for a long time, contact us with your order number and we'll work with the carrier to get it moving or send a replacement. If tracking shows your package was delivered but you can't find it, please check with neighbors, your building's mail room and your local post office first, then contact us. We'll help you open a claim with the carrier.
Wrong or undeliverable address
Please double-check your shipping address at checkout. If a package is returned because the address was incorrect or incomplete, or it wasn't picked up, we can reship it once you confirm the correct address. The new shipping cost is paid by the customer. Returned packages are only held for 30 days, so please reply to us quickly.
Cancellations and changes
Orders are processed quickly. If you need to cancel or change your order, email us as soon as possible. Once your order has started processing, we can't cancel or change it.
Refunds
Approved refunds are sent back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days since your refund was approved, contact us at support@foreverchrist.shop.
Sale items and gift cards
Sale items are covered for misprints, damage and defects like any other order. Gift cards can't be refunded.
European Union customers
If your order is shipped to the European Union, you have the right to cancel within 14 days of receiving it, for any reason. Email us first to get the return address. Items must be unworn, unwashed and in their original condition, and return shipping is paid by the customer.
Questions about an order? Email support@foreverchrist.shop. We're happy to help.
ForeverChrist